Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.

We pride ourselves on price checking our products regularly to be very competitive. However, if you are considering placing an order for an unusually large quantity of products please contact us at support@brightworld.com and we will be happy to talk to you.

Our customer services team are ready to answer your queries from Monday to Sunday 24 hrs. Email us at support@brightworld.com for fast and efficient response.

We pride ourselves in quality checking your order during the picking and packing process. In the unlikely event that you have received the wrong items, we make the process of rectifying this very simple. Just contact our customer services team straight away.

Yes - no problem. Our 'Change Your Mind' guarantee is included with most products. This guarantee gives you the right to return any unwanted items within 90 days of receipt, with no hassle and no fuss. Please contact on support@brightworld.com

Our team of buyers are constantly price checking our products as we pride ourselves on offering quality products at very competitive prices. However, if you have a query on the price of our products, please don't hesitate to contact our sales team at support@brightworld.com

We take every care when packing and delivering your order to ensure that it arrives safely and in full working order. Please inspect your order within 24 hours of arrival and, in the very rare event that goods are damaged in transit, please Contact us as quickly as possible and no later than 30 days. We will be happy to assist you with a replacement if applicable or refund you back to your original method of payment.

Where stated, lights bulbs are included with fittings. Where light bulbs are not included, you'll find suggested light bulb choices for your fitting clearly indicated in “related products” located underneath the price on the individual listing. Some of our fittings have integrated LEDs and therefore do not require bulbs.

Yes – all prices are inclusive of VAT.

When placing an online order for stocked items prior to 7.30pm Monday – Thursday, 3:45pm Friday, or 1:30pm on a Sunday, you should receive your order within 2 days (excluding Sunday & Holidays). Please note: if you place an online order on a Saturday or before 1:30pm on a Sunday, delivery will take place the following Monday or Tuesday unless it is a Bank Holiday. Orders received after 1:30pm on a Sunday will be delivered Tuesday or Wednesday. Out of stock and non-stocked items may take a little longer to deliver, but we will keep you fully informed.